Privacy Policy

Last updated: 18 July 2026

1. Who we are

The Garage Door Man Carrickfergus Ltd, trading as The Garage Door Man NI, is responsible for the personal information described in this Privacy Policy.

Our details are:

Legal company name: The Garage Door Man Carrickfergus Ltd
Trading name: The Garage Door Man NI
Company number: NI687388
Registered in: Northern Ireland
Registered office: 3 Craigowen Road, Carrickfergus, Co. Antrim, BT38 7NE
Email: [email protected]
Carrickfergus telephone: 028 9332 1562
Belfast telephone: 028 9049 0271
WhatsApp: +44 7724 506937
Website: https://thegaragedoormanni.co.uk/

For data-protection purposes, The Garage Door Man Carrickfergus Ltd is generally the controller of the personal information it collects and uses.

2. What this Privacy Policy covers

This Privacy Policy explains how we collect, use, store and share personal information when you:

  • Visit or interact with our website.
  • Submit a booking enquiry or contact form.
  • Contact us by telephone, email, WhatsApp, social media or another method.
  • Ask us for a quotation, survey or appointment.
  • Buy a garage door, repair, servicing or automation service from us.
  • Make a payment, complaint or warranty request.
  • Provide a review, testimonial, photograph or other content.
  • Deal with us as a supplier, contractor or business contact.

This policy applies to information collected through the website and through our wider business activities.

3. Personal information we collect

Depending on how you deal with us, we may collect the following information.

Identity and contact information

This may include:

  • First name and last name.
  • Postal or service address.
  • Town or city.
  • Postcode.
  • Email address.
  • Mobile or telephone number.
  • Contact preferences.

Enquiry and service information

This may include:

  • The type of enquiry you make.
  • Details about the garage door, fault or service required.
  • Preferred contact or appointment arrangements.
  • Measurements, specifications and product preferences.
  • Site access information.
  • Notes from surveys, inspections, repairs or installations.
  • Information about previous work or existing equipment.
  • Any message or additional information you provide.

Customer and transaction information

Where you become a customer, this may include:

  • Quotations, orders and contracts.
  • Deposit and payment records.
  • Invoices and accounting records.
  • Products supplied and work carried out.
  • Installation, maintenance and repair history.
  • Manufacturer and warranty information.
  • Complaints, aftercare and warranty correspondence.

Please do not enter payment-card information into our website enquiry form. Where a separate payment provider is used, that provider may process payment-card information under its own privacy notice.

Photographs and video

We may receive or take photographs or video of:

  • Your garage door or property.
  • Damage, faults or measurements.
  • Work before, during or after completion.
  • Completed installations.

We will not normally publish identifiable photographs of you or private information about your home without an appropriate lawful basis and, where appropriate, your permission.

Communications

We may retain records of communications made through:

  • Website forms.
  • Email.
  • Telephone.
  • Text message.
  • WhatsApp.
  • Facebook Messenger.
  • Social-media platforms.
  • Written correspondence.

Website and technical information

When you use the website, we or our service providers may collect:

  • Internet Protocol address.
  • Browser type and version.
  • Device and operating-system information.
  • Approximate location derived from an IP address.
  • Pages visited and links selected.
  • Referring website.
  • Date and time of access.
  • Security and diagnostic logs.
  • Cookie and consent choices.
  • Information used to identify spam, malicious traffic or misuse.

More information is provided in our Cookie Policy.

Reviews and social-media information

When you review us or interact with us through a third-party platform, we may receive information such as:

  • Your profile or display name.
  • The contents of your review, comment or message.
  • Your rating.
  • Publicly available profile information.
  • The platform on which the interaction occurred.

The relevant platform also processes information under its own privacy terms.

4. How we obtain personal information

We may obtain personal information:

  • Directly from you.
  • From someone acting with your authority.
  • Through the website and its security, hosting and analytics systems.
  • Through telephone, email, WhatsApp or social-media communications.
  • From review platforms or publicly available business directories.
  • From a landlord, property owner, managing agent, insurer or contractor involved in the work.
  • From product manufacturers, suppliers or subcontractors where necessary to provide a service.
  • From payment, accounting or professional-service providers.
  • From fraud-prevention, security or legal sources where appropriate.

5. How and why we use personal information

We only use personal information where we have an appropriate reason under data-protection law.

Responding to enquiries

We use contact, address and enquiry information to:

  • Respond to your request.
  • Check whether we cover your area.
  • Understand the work required.
  • Arrange a call, inspection, survey or appointment.
  • Prepare a quotation.
  • Provide requested information or advice.

Our lawful basis is normally taking steps at your request before entering into a contract. Where the enquiry is made on behalf of a business or another person, we may also rely on our legitimate interest in responding to genuine business enquiries.

Supplying products and services

We use personal information to:

  • Confirm orders and appointments.
  • Measure, order, deliver and install products.
  • Carry out repairs, servicing and automation work.
  • Communicate about the work.
  • Manage deposits, payments and invoices.
  • Provide aftercare and warranty support.
  • Maintain records of the work completed.

Our lawful basis is normally performance of a contract or taking steps before entering into a contract.

Managing our business and complying with the law

We use relevant information to:

  • Maintain accounting and tax records.
  • Comply with company, consumer, health and safety and other legal obligations.
  • Respond to lawful requests from regulators or public authorities.
  • Keep appropriate insurance and business records.
  • Establish, exercise or defend legal claims.
  • Manage complaints and disputes.

Our lawful basis may be a legal obligation or our legitimate interests in operating and protecting our business.

Website security and spam prevention

We may use technical, contact and submission information to:

  • Protect the website.
  • Detect and prevent spam.
  • Prevent fraud or malicious activity.
  • Investigate security incidents.
  • Maintain reliable website and email services.
  • Diagnose technical problems.

Our lawful basis is normally our legitimate interest in securing the website and our communications. Some strictly necessary storage and access technologies may also be used without consent where permitted by law.

Website analytics and improvement

Where enabled, we may use website-usage information to understand:

  • Which pages are used.
  • How visitors find the website.
  • Whether pages and forms work correctly.
  • How the website can be improved.

Where consent is required for analytics cookies or similar technologies, we rely on your consent. You may change or withdraw your cookie choices at any time through the website’s cookie controls.

Marketing

We will not add you to a general marketing list merely because you submit a booking enquiry.

Where we send electronic marketing, we will do so only where:

  • You have given appropriate consent; or
  • The law permits us to contact an existing customer about our own similar services and we have provided a clear opportunity to opt out.

You may object to direct marketing at any time by contacting us or using any unsubscribe method supplied with the message.

Reviews, testimonials and project photographs

We may use reviews, testimonials and project images to explain and promote our work.

Where content identifies an individual or reveals private information about a property, we will normally obtain permission before publication. We may use appropriately anonymised photographs or information where this is justified by our legitimate interests and does not unfairly affect anyone’s rights.

You may contact us if you have a concern about a review, testimonial or image.

6. Information you must provide

You are not legally required to make an enquiry through the website.

However, we need certain information—such as your name, contact details, address and the nature of the work—to respond properly, confirm that we cover your area and arrange a quotation or service.

Where you do not provide required information, we may be unable to respond, quote for the work or enter into a contract.

7. Who we share personal information with

We do not sell personal information.

Where reasonably necessary, we may share information with:

  • Our employees and authorised personnel.
  • Garage-door manufacturers and product suppliers.
  • Installers, engineers, subcontractors or delivery providers involved in the work.
  • Website hosting, support, maintenance and backup providers.
  • Email, SMTP, telecommunications and messaging providers.
  • Cloudflare and related security providers used for website security, content delivery and Turnstile spam prevention.
  • Cookie-consent, analytics and website-performance providers.
  • Review, map, video and social-media providers where their services are used or embedded.
  • Accountants, bookkeepers, auditors, insurers, legal advisers and other professional advisers.
  • Banks, payment providers and debt-recovery services where relevant.
  • Law-enforcement bodies, courts, regulators, tax authorities and other public authorities where disclosure is required or permitted by law.
  • A prospective buyer, seller or adviser if our business or assets are reorganised, sold or transferred.

We require service providers acting on our behalf to use information only for the agreed service and to protect it appropriately.

Where you choose to contact us through WhatsApp, Facebook, Instagram or another third-party platform, that platform may act as a separate controller under its own privacy terms.

8. International transfers

Some technology, cloud, email, security, analytics, social-media or supplier services may process or make information accessible outside the United Kingdom.

Where a restricted international transfer takes place, we take reasonable steps to ensure that it is lawful. This may include relying on:

  • UK adequacy regulations.
  • An approved contractual safeguard.
  • The UK International Data Transfer Agreement.
  • A recognised UK Addendum to standard contractual clauses.
  • Another transfer mechanism permitted by data-protection law.

Additional technical and organisational protections may also be used where appropriate.

9. How long we keep personal information

We do not keep identifiable information for longer than reasonably necessary.

Our normal retention periods are:

Enquiries that do not become customer work

Website enquiries, emails, messages, survey notes and unsuccessful quotations will generally be retained for up to 24 months after the last meaningful contact.

They may be retained for longer where there is a complaint, dispute, legal issue or another documented reason.

Website form records

Contact Form 7 or Flamingo submission records will generally be retained for up to 24 months.

Where an enquiry becomes a customer order, relevant information may be transferred into the customer or accounting record and retained for the longer customer-record period.

Customer and contractual records

Quotations, orders, contracts, job records, invoices, payment records and relevant customer correspondence will generally be retained for six years after the end of the financial year to which they relate, or longer where required for tax, warranty, insurance, legal or regulatory reasons.

Warranty and aftercare records

Warranty, installation and aftercare records may be retained for the duration of the relevant warranty and for a reasonable period afterwards, including where needed to manage claims or demonstrate work completed.

Security and technical records

Website-security, access and diagnostic logs will normally be retained for up to 12 months, unless they are needed for the investigation of an incident or legal claim.

Marketing records

Marketing details will be retained until consent is withdrawn, you object, or the information is no longer required.

We may keep a minimal suppression record so that we can respect a request not to receive future marketing.

Photographs and testimonials

Published project photographs and testimonials may be retained while they remain relevant to our business, unless consent is withdrawn or there is another valid reason to remove them.

Cookies

Cookie retention periods are shown in our Cookie Policy and dynamic cookie table.

We periodically review retained information and delete or anonymise it when it is no longer needed.

10. How we protect personal information

We use reasonable technical and organisational measures designed to protect personal information, including measures relating to:

  • Website security.
  • Access control.
  • Passwords and account permissions.
  • Encrypted website connections.
  • Spam and bot prevention.
  • Software updates.
  • Backups.
  • Email authentication and delivery.
  • Staff and contractor access.
  • Secure deletion.

No internet or electronic-storage system can be guaranteed to be completely secure. Where a personal-data breach occurs, we will assess it and notify affected people or the Information Commissioner’s Office where the law requires us to do so.

11. Cookies and similar technologies

We use cookies and related technologies for website operation, security, consent management and, where enabled and permitted, analytics or embedded content.

Please read our Cookie Policy for details and to manage your choices.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Be informed about how we use your personal information.
  • Ask for access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to erase information.
  • Ask us to restrict how information is used.
  • Object to processing based on legitimate interests.
  • Object to direct marketing at any time.
  • Receive certain information in a portable format.
  • Withdraw consent where processing is based on consent.
  • Complain about how your information has been handled.

These rights are not absolute in every situation. For example, we may need to retain some information to comply with the law, fulfil a contract or deal with a legal claim.

We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects.

To exercise a right, email:

[email protected]

Please use the subject line:

Data protection request

We may need to request information to confirm your identity. We will normally respond without undue delay and within one calendar month, subject to any lawful extension.

13. Data-protection complaints

You may complain directly to us if you believe we have not handled your personal information properly.

Send the complaint to:

Email: [email protected]
Subject: Data protection complaint

Please tell us:

  • Your name and contact details.
  • What you believe has gone wrong.
  • The information or interaction concerned.
  • What you would like us to do.
  • Any relevant dates or supporting information.

We will acknowledge a data-protection complaint within 30 days, investigate it appropriately and communicate the outcome without undue delay.

You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office complaint information is available at:

https://ico.org.uk/make-a-complaint/

ICO telephone: 0303 123 1113

We encourage you to contact us first so that we have an opportunity to investigate and resolve the matter.

14. Children

Our website and garage-door services are not directed specifically at children.

We do not knowingly seek to collect personal information from children through the booking enquiry form. A parent or guardian should contact us if they believe a child has provided personal information inappropriately.

15. Third-party websites and platforms

The website may contain links to external websites or services.

We are not responsible for how an independent third party collects or uses information after you visit its website or use its platform. You should review the relevant third party’s privacy information.

16. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our services.
  • Website technology.
  • Service providers.
  • Business practices.
  • Legal or regulatory requirements.

The latest version will be published on this page with an updated date. Where a change materially affects how we use existing personal information, we will take reasonable steps to bring it to the attention of affected people before the new use begins.