Last updated: 18 July 2026

1. About us

These Terms and Conditions apply to the website and to quotations, orders and services supplied by:

The Garage Door Man Carrickfergus Ltd
Trading as The Garage Door Man NI
Company number: NI687388
Registered in Northern Ireland
Registered office: 3 Craigowen Road, Carrickfergus, Co. Antrim, BT38 7NE

Email: [email protected]
Carrickfergus telephone: 028 9332 1562
Belfast telephone: 028 9049 0271
WhatsApp: +44 7724 506937
Website: https://thegaragedoormanni.co.uk/

In these terms, we, us and our mean The Garage Door Man Carrickfergus Ltd.

You and your mean the person or organisation using the website, requesting a quotation or buying goods or services from us.

2. How these terms apply

These terms contain:

Conditions governing use of the website.
Conditions governing enquiries and quotations.
General terms for garage-door goods and services.

A quotation, order confirmation, survey document, cancellation notice or other written agreement may contain additional terms specific to the work.

Where a specific written term has been individually agreed and conflicts with these general terms, the specifically agreed term will apply to the extent permitted by law.

Nothing in these terms removes or limits a consumer’s statutory rights.

Where you are acting wholly or mainly for business purposes, consumer-specific provisions may not apply and additional business terms may be agreed in writing.

3. Website enquiries are not confirmed bookings

Submitting a contact or booking-enquiry form does not:

Confirm an appointment.
Reserve a date or time.
Accept a quotation.
Place an order.
Create a contract.
Guarantee that we can carry out the requested work.

An automatic acknowledgement only confirms that the website has received the enquiry.

An appointment is confirmed only when we contact you and agree the date or time.

A product or service order is confirmed only in accordance with section 9 below.

4. Website information

We take reasonable care to keep website information accurate and useful.

However:

Website information is general and does not replace a survey or inspection.
Prices, products and availability may change.
Product colours and finishes may appear differently on a screen.
Photographs may show optional features.
Not every product is suitable for every opening, building or existing garage door.
Technical suitability can depend on measurements, structure, clearances, power supply, door condition and intended use.
Manufacturer specifications may change.

You should not purchase or modify a garage door solely in reliance on general website content without obtaining appropriate advice and confirmation.

5. Acceptable use of the website

You must not:

Use the website unlawfully or fraudulently.
Attempt to gain unauthorised access.
Interfere with website security or operation.
Introduce malware or harmful code.
Submit false, misleading or abusive enquiries.
Use the form to send spam.
Scrape or reproduce substantial website content without permission.
Impersonate another person.
Attempt to avoid security controls such as Cloudflare Turnstile.

We may block or report activity that appears unlawful, abusive or harmful.

6. Intellectual property

Unless otherwise stated, the website content is owned by or licensed to us.

This includes:

Text.
Branding.
Logos.
Original photographs.
Graphics.
Layout.
Videos.
Downloadable materials.
Custom website features.

You may view or print website content for personal, non-commercial use.

You must not reproduce, sell, republish, modify or commercially exploit our content without prior written permission, except where the law permits it.

Manufacturer names, product images and trademarks remain the property of their respective owners.

7. External websites and services

The website may link to third-party websites, brochures, manufacturers, review platforms or social-media services.

A link does not necessarily mean that we endorse or control everything on the linked service.

We are not responsible for:

Third-party website availability.
Independent privacy or cookie practices.
Changes made by a manufacturer.
Content supplied by another organisation.
Transactions entered into directly with a third party.

8. Website availability

We do not guarantee that the website will always be uninterrupted or error-free.

We may suspend, withdraw or change website content for:

Maintenance.
Security.
Technical problems.
Updates.
Business or legal reasons.

Nothing in this section limits liability that cannot lawfully be limited.

9. Quotations and contract formation

Enquiry and inspection

We may ask for information, photographs, measurements or access to inspect the garage door and property before preparing a quotation.

A quotation may be based on:

Information supplied by you.
Conditions reasonably visible during an inspection.
Measurements taken at the time.
Product and supplier information then available.
The stated scope of work.

Quotation validity

A quotation will be valid for the period shown on it.

Where no period is shown, it will normally remain valid for 30 days, after which we may confirm or revise price and availability.

Forming the contract

A contract is normally formed when:

You accept our written quotation or authorise the stated work; and
We confirm acceptance, accept any required deposit, order the goods or begin work at your request.

We may decline an enquiry or order before confirming acceptance.

The contract will include:

The accepted quotation.
Any order confirmation.
Any specifically agreed variation.
These Terms and Conditions.
Any applicable cancellation notice.
Any manufacturer or warranty document expressly incorporated.

10. Prices

The quotation will explain the price or how it will be calculated.

The quotation should state:

Goods included.
Labour included.
Delivery or disposal included, where applicable.
Optional items.
Any deposit.
Payment stages.
Whether VAT is included or not applicable.
Any known additional charge.

Unless the quotation states otherwise, the price does not include:

Structural building work.
Plastering, painting or decoration.
Electrical work beyond the stated scope.
Scaffolding or specialist access equipment.
Asbestos testing or removal.
Remediation of hidden defects.
Planning, building-control or landlord fees.
Work to drains, floors, walls, lintels or roofs.
Moving customer property.
Additional work requested after acceptance.

We will not normally carry out chargeable additional work without explaining it and obtaining approval.

11. Deposits and payment

Any required deposit and payment schedule will be stated in the quotation or order confirmation.

You must make payment by the stated due dates.

A deposit will be credited against the final price. A deposit is not automatically non-refundable in every situation. Any deduction following cancellation will depend on:

Statutory cancellation rights.
Whether bespoke goods have been ordered or manufactured.
Work already carried out.
Costs reasonably and irreversibly incurred.
Our duty to take reasonable steps to reduce avoidable loss.

We may postpone ordering goods or starting work until a required deposit has cleared.

Where a payment becomes overdue, we may:

Contact you about payment.
Pause work or withhold further non-essential work.
Recover reasonable costs lawfully incurred in obtaining payment.
Exercise any other right available under the contract or law.

We will not apply an unfair or disproportionate penalty.

12. Surveys, measurements and site conditions

Made-to-measure garage doors depend on accurate measurements and suitable site conditions.

You must tell us about relevant matters such as:

Known structural movement.
Previous damage.
Water ingress.
Electrical problems.
Asbestos or suspected asbestos.
Restricted access.
Shared ownership or access.
Planning or landlord restrictions.
Concealed services.
Previous alterations.
Any other known hazard.

A quotation may need to be changed if, after work begins, we discover a condition that:

Could not reasonably have been identified during the initial survey.
Makes the proposed work unsafe or unsuitable.
Requires additional materials or labour.
Requires another qualified contractor.
Prevents lawful or proper installation.

We will explain the issue and seek agreement to any material change before proceeding, except where immediate action is reasonably required to make the area safe.

13. Customer responsibilities

You must:

Provide accurate information.
Ensure you are entitled to authorise the work.
Obtain any necessary landlord, freeholder, management-company, planning or building-control permission.
Provide safe and reasonable access.
Keep children and pets away from the work area.
Remove vehicles and personal property where reasonably requested.
Provide electricity and other facilities reasonably required for the work.
Tell us about known hazards.
Follow safety and operating instructions.
Pay sums properly due under the contract.

Unless specifically included in our quotation, responsibility for obtaining permissions remains with you.

14. Bespoke and made-to-measure products

Garage doors, frames, tracks and related components may be manufactured or ordered for the measurements, colour, configuration or requirements of your property.

Before ordering, you should check that the quotation correctly records:

Door type.
Size.
Colour and finish.
Glazing or windows.
Automation.
Controls and accessories.
Opening method.
Internal or external appearance.
Other requested options.

Minor differences may occur between:

Screen images and physical colours.
Samples and finished batches.
Natural or textured materials.
Product photographs and current manufacturer specifications.

We will not make a material substitution without informing you and obtaining agreement where agreement is reasonably required.

15. Delivery and installation dates

We will make reasonable efforts to meet agreed delivery and installation dates.

Dates may be estimates where they depend on:

Manufacturer lead times.
Product availability.
Delivery services.
Weather.
Illness.
Site readiness.
Access.
Events outside our reasonable control.

We will tell you about a significant known delay and arrange a revised date.

Where the law makes time essential, or you have made clear before contracting that completion by a particular date is essential and we have accepted that requirement, your statutory rights remain unaffected.

16. Cancellation rights

Booking enquiries

You may withdraw a booking enquiry at any time before a contract is formed.

Statutory cancellation rights

Some contracts agreed by telephone, email, online or at a customer’s home may carry a statutory 14-day cancellation right.

Whether the right applies depends on:

How the contract was negotiated.
Where and when it was agreed.
Whether it is a goods, service or mixed contract.
Whether the goods are made to the customer’s specification.
Whether urgent repair work was specifically requested.
Whether work has started at the customer’s express request.

Where the law requires us to do so, we will provide separate pre-contract information and a cancellation form.

For service contracts, the cancellation period will generally run for 14 days from conclusion of the contract.

For applicable sales contracts, the period will generally run for 14 days from the day after the consumer, or a person nominated by the consumer, receives the goods.

Made-to-measure goods

The statutory right to cancel may not apply to goods that are genuinely made to your specifications or clearly personalised.

A garage door manufactured specifically to the measurements and agreed specification of your property may fall within this exception.

We will explain the position where a bespoke order is involved. The exception will not be applied more widely than the law permits.

Starting services during a cancellation period

Where you ask us to begin a service during an applicable cancellation period, we may request your express written agreement.

If you later cancel after work has started, you may have to pay a proportionate amount for work properly performed before cancellation.

Where a service has been fully performed during the cancellation period following the required express request and acknowledgement, the statutory cancellation right may end.

Urgent repair requests

Different rules may apply where you specifically request an urgent visit to carry out immediate repair or maintenance.

The urgent work requested may be exempt from cancellation rights, but unrelated additional goods or services supplied during the same visit may not be exempt.

Cancellation outside a statutory right

Where you ask to cancel after a statutory right has expired, or where no statutory right applies, contact us as soon as possible.

We will act reasonably and take reasonable steps to reduce loss.

You may be responsible for reasonable actual costs arising from cancellation, including:

Work already performed.
Non-returnable or bespoke goods.
Manufacturer cancellation charges.
Delivery or restocking charges actually incurred.
Other unavoidable costs directly caused by cancellation.

We will not impose an arbitrary or disproportionate cancellation penalty.

The Consumer Contracts Regulations can give a 14-day cancellation period for relevant distance and off-premises contracts, while genuinely bespoke goods and specifically requested urgent repairs may fall within defined exceptions.

17. Changes requested by you

A requested change may affect:

Price.
Delivery.
Installation date.
Product specification.
Manufacturer warranty.
Suitability.
Work already completed.

A change becomes part of the contract when it is confirmed by us.

Where possible, changes and their effect on price or timing will be confirmed in writing.

18. Changes required during the work

We may recommend a variation if:

The existing structure is unsafe.
Hidden damage is found.
Measurements or site conditions materially differ.
The chosen product is unavailable.
A manufacturer changes a specification.
Additional work is required for safe or proper completion.

We will not make a material chargeable variation without reasonable explanation and agreement, unless immediate action is required to prevent danger or damage.

19. Standard of goods and services

We will perform services with reasonable care and skill.

Goods supplied to consumers must comply with applicable statutory requirements, including requirements relating to:

Satisfactory quality.
Fitness for an agreed purpose.
Description.
Correct installation where installation is our responsibility.

Nothing in these terms reduces those rights.

20. Repairs to existing garage doors

A repair is normally limited to the fault and work described in the quotation, job record or authorisation.

Garage doors contain multiple moving and wearing components. Repairing one fault does not guarantee that:

Another old or worn part will not fail later.
The door is equivalent to a new door.
Obsolete parts will remain available.
An existing door can safely be automated.
Previous defective work by another person can be fully corrected within the original repair scope.

We will tell you where we identify a significant additional safety issue.

Where a door cannot safely remain operational, we may advise that it be secured, isolated or left out of use until further work is completed.

21. Customer-supplied products or parts

Where we agree to install a product or part supplied by you:

You are responsible for ensuring you are entitled to supply it.
We may refuse to install it if it appears unsafe, unsuitable, incomplete or incompatible.
We are not responsible for an inherent defect in a customer-supplied product.
We remain responsible for the standard of installation work we agree to perform.

Any additional time caused by missing, incorrect or incompatible customer-supplied parts may be chargeable where this was explained and agreed.

22. Completion and inspection

We will tell you when the agreed work is complete.

You should inspect the work where reasonably possible and tell us promptly about any apparent issue.

Signing a completion document or making final payment does not remove statutory rights or prevent you from reporting a defect that could not reasonably have been identified at completion.

23. Disposal of existing doors and materials

Removal or disposal of an existing door, motor, packaging or other material is included only where stated in the quotation.

Where disposal is not included, you remain responsible for arranging lawful disposal.

We may decline to remove material that:

Contains suspected hazardous substances.
Requires specialist disposal.
Was not included in the agreed work.
Cannot safely or lawfully be transported by us.

24. Warranties and aftercare

Any specific workmanship warranty will be stated in the quotation, invoice or warranty documentation.

A product may also carry a manufacturer’s warranty. Manufacturer warranties may be subject to conditions such as:

Correct use.
Registration.
Regular servicing.
Maintenance.
Exclusion of accidental damage.
Exclusion of misuse or unauthorised modification.

A manufacturer’s warranty is additional to, and does not replace, statutory consumer rights.

A warranty may not cover a problem caused by:

Accidental or deliberate damage.
Misuse.
Failure to follow instructions.
Lack of reasonable maintenance.
Normal wear and tear.
Flood, storm, impact or another external event.
Electrical-supply problems outside our work.
Alteration or repair by an unauthorised third party.
A pre-existing defect not included in the agreed work.

We will assess reported issues fairly and will not rely on a warranty condition to remove rights that cannot lawfully be excluded.

25. Safety

Garage doors, springs, cables, tracks and electric operators can cause serious injury if handled incorrectly.

You must not:

Attempt to adjust high-tension springs or cables.
Continue operating a visibly unsafe or damaged door.
Bypass a safety device.
Allow children to play with controls.
Use a door contrary to instructions.
Modify an automated system without appropriate competence.

Is unstable.
Has come off its tracks.
Has a broken spring or cable.
Moves unexpectedly.
Fails to stop or reverse correctly.
Is insecure.
Cannot be safely operated.

26. Our right to postpone or end the contract

We may postpone or end work where:

The site is unsafe.
Required access is not provided.
Necessary information is false or materially incomplete.
A required payment is overdue.
You ask us to perform unlawful or unsafe work.
Abusive, threatening or dangerous conduct occurs.
Goods become permanently unavailable and no reasonable alternative is accepted.
An event outside our reasonable control prevents performance.

Where we end the contract, we will explain the reason and deal fairly with payments, completed work, ordered goods and unavoidable costs.

Where we end the contract for reasons not caused by your breach, we will refund sums paid for goods or services that will not be supplied.

27. Liability

Nothing in these terms excludes or limits liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Any matter that cannot lawfully be excluded.

Where you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

Loss is foreseeable where it was obvious that it might occur or where both parties knew, when the contract was formed, that it might occur.

We are not responsible for:

Loss that was not foreseeable.
Business loss suffered by a consumer, including loss of profit, revenue, contracts or opportunity.
Loss caused by inaccurate information supplied by you.
Loss caused by your failure to follow reasonable safety or operating instructions.
Damage caused by an unauthorised third-party alteration.
A pre-existing defect that was not caused by our work.
Delay caused solely by an event outside our reasonable control.

This section does not affect rights or remedies provided by law.

28. Events outside our reasonable control

We are not responsible for delay or failure caused by an event we could not reasonably control, such as:

Severe weather.
Flood, fire or storm.
Major transport disruption.
Manufacturer or supply-chain failure.
Import or customs disruption.
Widespread utility or communications failure.
Government restrictions.
Industrial action.
Epidemic or public-health restrictions.
Serious illness or emergency.
Cyberattack affecting essential systems.

We will take reasonable steps to minimise the effect, communicate with you and resume performance when reasonably possible.

29. Privacy

We use personal information in accordance with our Privacy Policy.

Where you provide another person’s details, you must have an appropriate reason or authority to do so.

30. Subcontractors and suppliers

We may use a suitably qualified employee, installer, contractor, delivery provider or specialist to carry out part of the work.

Using a subcontractor does not remove our responsibility for performing our contractual obligations.

31. Assignment

You may not transfer the contract to another person without our written agreement, except where the law provides otherwise.

We may transfer our rights or obligations as part of a business reorganisation or sale, provided that this does not reduce your contractual or statutory rights.

32. Third-party rights

Unless expressly stated, a person who is not a party to the contract has no right to enforce its terms.

This does not affect any right or remedy that exists independently of these terms.

33. Severability

If a court or competent authority finds part of these terms invalid or unenforceable, the remaining terms will continue to apply.

Any invalid provision will be treated as removed or adjusted only to the minimum extent required.

34. No waiver

If either party delays enforcing a contractual right, that does not automatically mean the right has been waived.

35. Complaints

A quotation.
An appointment.
A product.
Work carried out.
An invoice.
A warranty decision.
Customer service.

Contact details:

Email: [email protected]
Telephone: 028 9332 1562
Address: 3 Craigowen Road, Carrickfergus, Co. Antrim, BT38 7NE

Please provide:

Your name and address.
Your invoice, quotation or job reference where available.
A clear explanation of the problem.
Relevant dates.
Photographs or supporting documents where useful.
The outcome you are seeking.

We will investigate the complaint fairly and communicate our response.

Where a consumer complaint cannot be resolved, our final response will provide information about any relevant alternative dispute-resolution option that we are required or willing to use.

Consumers in Northern Ireland may obtain independent advice from Consumerline on 0300 123 6262.

Northern Ireland Trading Standards provides Consumerline for advice about consumer rights and disputes.

36. Governing law and courts

These terms and contracts made under them are governed by the law of Northern Ireland.

The courts of Northern Ireland will normally have jurisdiction.

If you are a consumer resident elsewhere, this does not remove any mandatory protection or right to bring proceedings in another court that the applicable law gives you.

37. Changes to these terms

We may update the website-use provisions of these terms from time to time.

A change published after a customer contract has been formed will not retrospectively change that contract unless:

Both parties agree; or
The law permits or requires the change.

Model Cancellation Form

Complete and return this form only where you have a statutory right to cancel and wish to use the form. You are not required to use this precise form if the law permits another clear cancellation statement.

To:

The Garage Door Man Carrickfergus Ltd
Trading as The Garage Door Man NI
3 Craigowen Road
Carrickfergus
Co. Antrim
BT38 7NE

Email: [email protected]

I/We hereby give notice that I/we cancel my/our contract for the sale of the following goods and/or supply of the following service:

Description of goods or service:

………………………………………………………………………………..

Ordered or agreed on:

………………………………………………………………………………..

Goods received on, where applicable:

………………………………………………………………………………..

Customer name:

………………………………………………………………………………..

Customer address:

………………………………………………………………………………..

Customer email or telephone:

………………………………………………………………………………..

Signature, only if this form is submitted on paper:

………………………………………………………………………………..

Date:

………………………………………………………………………………..